“We sincerely appreciated the pre-work and customization of Tony’s presentation. It was incredible and we could not have imagined a better presentation!” –CardioDynamics – The ICG Company
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Speakers Reviews
Dr. Tony Alessandra
Dr. Tony Alessandra
“Tony Alessandra’s talk exceeded our expectations. He worked with our team to understand our company’s business objectives and business dynamics and his message was right on target. Tony skillfully taught our reps how to identify customer types and also drove home the importance of taking care of our customers and how it benefits sales reps and our company.” –Rhonda F. Rhyne, President, CardioDynamics – The ICG Company
Dr. Tony Alessandra
“Tony they loved you. It was perfect. Our conference was successful and you were a big part of that. Thank you again.” –Case Management Society of America
Dr. Tony Alessandra
“On behalf of the Board of Directors of the California Self Storage Association, I wanted to personally thank you for your inspiring presentations at our conference in San Diego. I look forward to implementing the Platinum Rule within our organization.” –California Self Storage Association
Dr. Tony Alessandra
“I enjoyed your presentation at our National Conference. Thank you for joining us. I am always looking for ways to help shape our team’s mindset when it comes to making sure that we do things better than our competition in everything we do.” –Jan-Pro
Lisa Ford
“Thanks so much for a great evening! I took some notes and noticed that several others were doing the same. I appreciate your thoughtfulness, knowledge, insight — and your willingness to spend the day with us to learn more about Verizon Wireless. Your stories were illustrative, some humorous, but all sounded an alarm about what happens when customer service doesn’t focus on the customer. As a result, leaders will take certain key messages back to their teams and redouble their efforts to not just improve, but exceed customer expectations.” –Verizon Wireless
Lisa Ford
“Your presentation, “Delivering Exceptional Customer Service,” has truly made an impact on our associates. By tying your message to the work we in Service & Operations do every day to support our agents and policyholders, our associates felt that you understood them and the challenges they face on the job. Your blend of humor, enthusiasm, and real-life customer service experiences re-energized our group. Most importantly, I’d like to thank you for giving associates tools and strategies to continuously work on their customer service delivery skills and ensure they are wowing every customer every time.” –Mass Mutual
Lisa Ford
“You clearly have a gift for teaching and motivating customer service people.” –AVI
Lisa Ford
“Clearly, you were the hit of the conference. If there are any regrets, it is that we restricted you to a two-hour presentation.” –Carnival Hotels and Casinos
Lisa Ford
“You struck a chord everyone could hear and lifted our enthusiasm greatly. You understand clearly what it takes to satisfy your customers and you set a great example.” –Colonial Life and Accident
Lisa Ford
“Undoubtedly you put together the very finest customer service presentations I have ever witnessed.” –Don Rey Media Group
Lisa Ford
“You were grand! Your depth of knowledge in the customer service area, coupled with your presentation skills, timing and humor make you a super presenter!” –Salt Lake Community College
Lisa Ford
“Wow!!! I have had unanimous favorable comments—everybody wants to know, ‘When is Lisa coming back?'” –CSX
Lisa Ford
“Your program has received “Rave” reviews. It will be very difficult to book future speakers now that they have to live up to the expectations you have set.” –Arbonne International
Lisa Ford
“Although we didn’t ask the reps to grade the presentation, you would have gotten at least an A+++.” –Triple Check Financial Services, Inc.
Lisa Ford
“Once again, you were the overwhelming favorite of the conference—higher rated than either the opening or closing. You are one terrific speaker who has the ability to capture even the most critical listener.” –University of Illinois
Lisa Ford
“It’s a shame you do what you do so well… and get paid to do it… and have such fun… that is almost immoral. You truly are a professional.” –The Equitable
Lisa Ford
“You work CHEAP! You should be charging twice that amount. Your presentation was probably the very best we have ever had.”–Southern Farm Bureau
Lisa Ford
“To share a few comments, “It was the best conference – Red Cross or other wise – that I’ve ever been to. If this doesn’t inspire our staff, nothing ever will.” “Lisa Ford was great! Did you notice how everyone dashed back after break? No one wanted to miss a minute.” –American Red Cross
Lisa Ford
“The seminar exceeded my expectations- Lisa was very engaging and the presentation was not only informative but entertaining. Lisa made me take a close look at how I can better service the customers of GK. Any presentation that can really inspire me to think about personal improvement on a daily basis is a presentation well done.” –Global Knowledge
