Co-author (with his brother Chip) of four New York Times bestsellers: Made to Stick, Switch, Decisive, and The Power of Moments. First solo book, Upstream: The Quest to Solve Problems Before They Happen, was an instant Wall Street Journal bestseller…
CEO of Assessments 24×7 LLC Author of 29 books, including The NEW Art of Managing People, The Platinum Rule, The Platinum Rule for DISC Sales Mastery Co-author of People Smarts, Room Full of Referrals & Communicating at Work Ph.D. in Marketing…
Co-author of the book, Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits Recognized by Global Gurus as a Top 30 Customer Service Guru for 2019 Creator of bestselling video training program, “How to Give Exceptional Customer Service”…
Former CEO of Southwest Airlines Author of The Winds of Turbulence First CEO to take a major airline (Braniff) through Chapter 11 successfully MBA in Marketing & attended Harvard’s Advanced Management Program Founding faculty member of MentorU.com Member of Speaker Hall…
