As a lifelong student of psychology, when the principles of human behavior spring to life around me, I typically respond with equal parts interest and glee. But a few weeks ago, I was on the receiving end of a psychological…
I recently spent a week in Manila with one of my favorite clients. The trip was fantastic, but getting there was, to put it mildly, a bit of a nightmare. After many hours of hopelessly boarding and deplaning a Hong…