When you drive up to Disneyland the message is clear: “The Happiest Place On Earth.” That not only announces their intention, it also defines their performance standards. If what you are doing as a Disney employee (correction: “Cast Member”) doesn’t…
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Tag: management
Strategic Discipline is Crucial in Turbulent Times
“Nobody sings solo,” was our CEO Eddie Carlson’s favorite line when he was our leader at United Airlines and I was the group vice president of marketing. On my office “wall of fame” are names of leaders and mentors with…
Get the Most From Employees by Relating to Them in Their Styles
Practicing The Platinum Rule–treating others the way they want to be treated by adapting to their behavioral style–can quickly make you a more sensitive, effective leader. Indeed, this rule can have a positive effect on every aspect of managing and…
4 Leadership Styles: Create Higher Performance
Practicing The Platinum Rule—treating others the way they want to be treated by adapting to their behavioral style—can quickly make you a more sensitive, effective leader. Indeed, this rule can have a positive effect on every aspect of managing and…