It takes a creative mind to exercise leadership in the 21st century. In fact, it’s not enough for the leader to be creative. The people who are led must also be taught to be creative. If change is the norm for…
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Category: Leadership/Management
Charisma: What is it? What Will it Do For You?
You’re squirming in your seat, wondering if the next speaker can possibly be less inspiring than the preceding one, when, suddenly, the room falls silent. Looking poised and confident, the next presenter smiles and then begins. Instantly, it’s clear that…
Tagged with: charisma
Where is the Leadership for Customer Focus?
The most frequent question I get from clients is how do we get our people to do something differently tomorrow. They are asking about execution from their top leaders, managers and front line teams. The executives have spoken of service…
Tagged with: customer focus
Leadership: “Partnering”
Partnering is probably an overused buzz word, but it works if both parties are sincere in their goals and objectives to create an outcome that benefits both sides. An example. For years, we have all complained about how high automobile…
Tagged with: partnering
Silent Communication
Dr. Nido Qubein
Posted in Communication, Dr. Nido Qubein, Leadership/Management, Nido Qubein, Sales, Uncategorized
The face and eyes are eloquent message conveyers. Someone has estimated that humans are capable of 20,000 different facial expressions. How do you measure up? The most pleasant, and usually the most advantageous, is a smile. A smile can be…
Tagged with: business speaker
Hire Smart to Start
After speaking to a customer service representative on the phone, I was reminded of one of my hiring tips. I know some of you reading this would love to be hiring right now and not shrinking your staff. But when…
Times are Tough but not here, not now, not for us
Times are tough, but not here! Iran has tough times. Iraq and Afghanistan have had tough times. People who have to walk through land mines to get to their destinations are having tough times. Many parts of Africa…
Leaders: Born or Made?
Leadership comes from training, development and experience. Correct? If not, then you must be born with those necessary ingredients. Correct? Frankly, I don’t think it is one or the other. It is a combination of both. I spoke at an…
10 Qualities of Keepers
“Keepers” is the term I’ve applied to productive employees. These are the folks that you love to have in any company, whether you are a coworker, a customer or its owner. Keepers are people who you want more of. You…
Tagged with: Jim Cathcart
Leadership in Turbulent Times – an Interview with Howard Putnam
Turmoil in the financial markets and the threat of a recession are adding to the many challenges that healthcare finance executives must deal with. When leading during turbulent times, “Simplify, simplify, simplify,” says Howard Putnam, former CEO of Southwest Airlines…
Tagged with: Economy
Intelligent Motivation System
Intelligent Motivation(tm): is determining what is important, identifying what action is needed and doing what is necessary to generate and sustain that action. Conscious, Intentional & Relentless Action The more I work on “Intelligent MotivationTM the better shape it takes. …
Intelligent Motivation for a Challenging World
Once on a plane my seatmate asked what I did for a living. When I told him I was a motivational speaker he replied, “I don’t believe in motivation because it doesn’t last.” The flight attendant standing nearby said, “Neither…
Ten Essential Leadership Attributes
What kind of leadership talents and skills will be essential to succeed in the next few years? Some are tried and true and endure generation after generation. Others come and go with the age and culture in which we live.…