The British knighted Sir Edmund Hillary for going where no one had gone before. Hillary was the New Zealand mountain climber who, along with Tenzing Norgay of Nepal, became the first to climb the highest mountain on earth, Mount Everest,…
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Do you inspire loyal customers?
Do you have satisfied customers or a loyal customers? Jeffrey Gitomer in Charlotte, whose expertise is in successful selling techniques, says he will take a loyal customer over a satisfied customer, anytime. A satisfied one may move on to a competitor,…
Using Technology To Gain A Competitive Advantage
Powerful, passionate and creative, Scott Klososky is one of the first successful Internet entrepreneurs and is a highly sought-after speaker. He shares stories from his experience of building successful dot.com companies in good and hard times and shares personal stories…
Tagged with: Scott Klososky
Where is the Leadership for Customer Focus?
The most frequent question I get from clients is how do we get our people to do something differently tomorrow. They are asking about execution from their top leaders, managers and front line teams. The executives have spoken of service…
Tagged with: customer focus
Up-Selling vs. Up-Serving: It’s time to change your thinking
If you sell more to each person, you will increase your income without increasing your work, right? Great idea. But there are two ways to approach this. -Up-sell each customer. Get them to buy more. Increase the transaction: “You want…
3 Ideas to Simplify How We Pay Taxes
In this age of expanding government participation in so many facets of our individual and family lives, it’s time to re-examine the various proposals to pay for the many new programs being touted by President Barack Obama and the U.S.…
The Eight T’s of Self-Empowerment
Motivate Yourself a Little Bit When it comes to motivating yourself, here are eight words (each start with “T”) that you can use for self-empowerment. Anytime you want to empower and motivate yourself for more achievement, simply ask these…
Ten Secrets of Persuasion
Do you want to boost your selling power? Then, add power to your persuasion. But how can you add power to our persuasion? How can you become more effective at persuading your customers to buy? Let’s look at the way…
Show Your Love for the Customer
As Valentine’s Day approaches, it is a great time to ask if your customers are “feeling the love?” Most of the same principles that make for a healthy personal relationship apply to your customer relationships. Here are some thoughts to…
Tagged with: customer relationships
Leadership: “Partnering”
Partnering is probably an overused buzz word, but it works if both parties are sincere in their goals and objectives to create an outcome that benefits both sides. An example. For years, we have all complained about how high automobile…
Tagged with: partnering
Social Technologies – Rivers of Information
Scott Klososky
Posted in Future, Scott Klososky, Social Technology/Social Media, Technology, Uncategorized
One of the more important concepts I speak about these days is the idea that the Internet, and a gaggle of social technologies, has created an amazing ability to build rivers of information into our brains. Most people are still…
Tagged with: Scott Klososky
Customer Loyalty and 2010 “Trends To Watch”
With a new year comes the annual list of “trends to watch”. When reading a recent list researched by JWT Intelligence http://lisaford.blogspot.com/2010/01/www.jwtintelligence.com, I started to think how these trends relate to your customer’s loyalty. To gain your customer’s trust and…
How to Master Change in Your Life – Interview with Desi Williamson
Desi Williamson has mastered the art of empowering people. After surviving the mean streets of St. Louis, a successful career in sales and marketing, and a Hall-of-Fame career in professional speaking, Williamson had a serious fall and suffered a broken…
You Can Succeed if You Want to
Wherever I go, I find people who have encountered failure after failure and wonder why. “Is it possible for me to achieve success, given my level of talent and education?” they ask. “You can if you want to,” I tell…
Tagged with: Success
Customer Loyalty: The Pay it Forward Approach
Gone are the days when a company could hope to succeed by offering a good product and backing it up with respectable customer service. The manager boldly announces, “Okay, folks, our top goal for this quarter is increasing customer loyalty.…
Tagged with: Jim Cathcart
State of the Airline Industry – Podcast Interview with Howard Putnam
David Johnson interviews Howard Putnam, former President and CEO, Southwest Airlines and Braniff International, on KRLD’s radio show, “CEO Spotlight,” on Oct. 28, 2009. Should the government save the airline industry with re-regulation? Listen to Howard’s comments on the latest…
Tagged with: airline industry
Augmented Intelligence
Being a creative person, I am always on the look out for a way of mixing words that might be a new way to describe something that is not well described today. As I speak to audiences about business intelligence…
Silent Communication
Dr. Nido Qubein
Posted in Communication, Dr. Nido Qubein, Leadership/Management, Nido Qubein, Sales, Uncategorized
The face and eyes are eloquent message conveyers. Someone has estimated that humans are capable of 20,000 different facial expressions. How do you measure up? The most pleasant, and usually the most advantageous, is a smile. A smile can be…
Tagged with: business speaker
Dr. Tony Alessandra’s Go for No! Video on YouTube
Leading communication speaker, Dr. Tony Alessandra was interviewed for the Go for No! Video Documentary movie. Go For No is an organization dedicated to helping individuals and organizations overcome self-imposed limitations and achieve breakthrough performance. In his interview, Tony…
Hire Smart to Start
After speaking to a customer service representative on the phone, I was reminded of one of my hiring tips. I know some of you reading this would love to be hiring right now and not shrinking your staff. But when…