The upside of Zoom meetings: You DON’T have to worry about what you’re wearing from the waist down. (Unless you have a clear glass desk.) But… If you’re unfamiliar with being on camera, you could be perceived as awkward or…
In The Happiness Advantage, I describe an experience with a leader at a Fortune 100 company who told me, “We don’t need a happiness program; we pay people to be engaged.” This is a surprisingly common refrain from unenlightened leaders, an assumption based…
The brilliant Amy Wrzesniewski from Yale University researches how people perceive their jobs. She found that the way a person sees his or her occupation—as a “calling,” as opposed to a “job”—doesn’t depend on the job title or position, but…
This article by Jared Lindzon originally appeared on The Globe and Mail. If employees are an organization’s most valuable assets, then there’s nothing more valuable than a highly engaged work force. That’s because research has proven that job satisfaction can…
Because most of us dread being called out for mistakes or weaknesses, leaders who hope to give honest feedback run the risk of angering employees and decreasing their productivity if it isn’t delivered correctly. This explains research findings revealing a…
“I just can’t seem to motivate these people.” I often hear that from corporate leaders. I tell them: “Stop trying. You’ll never be able to motivate them.” The advice of a quitter? Not at all, because the next thing I…
Could it be so simple? I define a happy customer as one who is loyal and willing to refer you to others. Happy customers mean their problems were solved and their needs met. Statistics tell us that the service experience…