It doesn’t get any better than when a colleague sends me her recent customer experience. It is best if I let you hear it from her – “I made an appointment to get my hair cut a week ago because…
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Five Tips to Speak with Authority
When Arkansas Governor Bill Clinton, in his nominating speech for Michael Dukakis at the 1988 Democratic National Convention, spoke the words, “In closing…” a roar went up in the convention hall. He was finally finishing! Fortunately for him, his 1992…
Tagged with: public speaking
Remembering Your Best Customers
In the days when I was CEO at Southwest Airlines, just after airline deregulation, we prided ourselves in having frequent, convenient and low priced service between Dallas Love Field and: Houston Hobby, San Antonio, Austin Oklahoma City, Tulsa, New Orleans,…
5 Ways Technology Improves Our Lives
For some reason I have had these visions popping into my head of the things in life that technology has pretty much erased from the face of the Earth. If you are under 25 years old, this post may not…
Tagged with: Scott Klososky
So What Do Customers Want?
Recent research from the Strativity Group, (August 2009), gives us insight into what seems to be a tough to answer question. What do customers want from their buying experience? Their research found – 1. Quick and Effective Issue Resolution. This…
Tagged with: customer experience
The Art of Delegation
The ability to delegate sets leaders apart from followers. That is because many people find it difficult to give up control. Delegating duties and responsibilities is essential in today’s downsized organizations. The following key points will help you master the…
15 Ideas That Will Grow Your Business
Jim Cathcart shares a few ideas to help you grow your professional services business. 1. Notice More. Grow your awareness (of money, needs, expenses, what’s coming, what’s working, where gaps are…). Know where you stand. 2. Give More Than You Have To.…
Charisma: What is it? What Will it Do For You?
You’re squirming in your seat, wondering if the next speaker can possibly be less inspiring than the preceding one, when, suddenly, the room falls silent. Looking poised and confident, the next presenter smiles and then begins. Instantly, it’s clear that…
Tagged with: charisma
Who is glad to know you?
Your life is a series of relationships and the more intentional and conscious you are about the formation and development of them, the more likely you will be to reach your goals.Now let’s explore the foundations of this concept together.…
Ten Principles of Motivation
One of the questions I hear most often from executives is “How do I motivate my employees to do the things I want them to do?” The answer is: You don’t! We can’t motivate people. They are already motivated. But…
Your Attitude is Showing
In this marketplace, you can not afford to have a poor attitude showing to your customers. What are your employees saying when you are not listening? I have to admit my jaw dropped when I heard this on a recent…
The Right Step: Overcome the Insurmountable
The British knighted Sir Edmund Hillary for going where no one had gone before. Hillary was the New Zealand mountain climber who, along with Tenzing Norgay of Nepal, became the first to climb the highest mountain on earth, Mount Everest,…
Do you inspire loyal customers?
Do you have satisfied customers or a loyal customers? Jeffrey Gitomer in Charlotte, whose expertise is in successful selling techniques, says he will take a loyal customer over a satisfied customer, anytime. A satisfied one may move on to a competitor,…
Using Technology To Gain A Competitive Advantage
Powerful, passionate and creative, Scott Klososky is one of the first successful Internet entrepreneurs and is a highly sought-after speaker. He shares stories from his experience of building successful dot.com companies in good and hard times and shares personal stories…
Tagged with: Scott Klososky
5 Ways to Be Street Smart in Business Everyday
Because street smarts are so important to every part of your life, here is a quick review of the major elements that go into street smarts. Print this list out and keep it with you, for a regular reminder to…
Tagged with: Success
Where is the Leadership for Customer Focus?
The most frequent question I get from clients is how do we get our people to do something differently tomorrow. They are asking about execution from their top leaders, managers and front line teams. The executives have spoken of service…
Tagged with: customer focus
Up-Selling vs. Up-Serving: It’s time to change your thinking
If you sell more to each person, you will increase your income without increasing your work, right? Great idea. But there are two ways to approach this. -Up-sell each customer. Get them to buy more. Increase the transaction: “You want…
3 Ideas to Simplify How We Pay Taxes
In this age of expanding government participation in so many facets of our individual and family lives, it’s time to re-examine the various proposals to pay for the many new programs being touted by President Barack Obama and the U.S.…
The Eight T’s of Self-Empowerment
Motivate Yourself a Little Bit When it comes to motivating yourself, here are eight words (each start with “T”) that you can use for self-empowerment. Anytime you want to empower and motivate yourself for more achievement, simply ask these…
Create an Environment Fostering Your Success
You might not even realize to what extent you are influenced-negatively and positively-by things and people around you. Start a journal to keep track of these influences so you can eliminate the negative and increase the positive. For instance, if…
Tagged with: Success