Power positioning is presenting yourself to the right person, at the right time and place, in the right way, with the right message. If you can do that all day long, every day, you will be an incredibly successful professional.…
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Video: Dr. Tony Alessandra on How to Manage the 4 DISC Styles
Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, entrepreneur, business author, and hall-of-fame keynote speaker. His topics focus on sales…
4 Ways To Create Your Own Personal eCommunity
What is an eCommunity? It is a question I hear often, and it is usually followed by an answer that does not do more than scrape the surface of this powerful tool. The term eCommunity has been used to describe…
Our Purpose Is To Make Life Better for Others
The purpose of what we do is to make life better for people. And we need to remember that the way to do that is be the person you’re capable of being. J.C. Penney, years ago, said, “No one need…
9 Tools for Nurturing a High Performance Team!
Desi Williamson has led a diverse career as a corporate sales and marketing executive, entrepreneur, motivational coach for the Minnesota Vikings, and now restaurant owner. In 2010, he opened three Dickey’s Barbecue restaurants in Minneapolis. Desi’s Impact!! Restaurant Group, LLC…
6 Techniques to Write Effectively
Peter Drucker claims that more than 60% of all management problems result from breakdowns in communications. A major study by the Rockefeller Foundation found that 68% of the customers who quit buying from their regular suppliers do so because employees fail…
4 Strategies to Kick Up your Service Experience
The new year is traditionally the time to re-focus and get serious about goals. For customer loyalty, your customer experience better be at the top of your goal list. Over the last few years, customers have made it clear they…
A Formula for Becoming Smarter in the Marketplace
Being the kind of person that is forced to think big thoughts for a living, I am always on the hunt for new things to learn. It is a knowledge economy after all so the smart people win and…
Do you ever doubt yourself when things aren’t going well?
Many times I have doubted myself when things are not going well and wondered why anyone would want to put their “bets” on me. I would guess it has happened to all of us including Bill Gates and Warren Buffett…
Tagged with: leaders
7 Intelligences: What Does it Mean to be Smart?
Several years ago actors Dustin Hoffman and Tom Cruise made a movie called Rainman. In it Raymond, (Rain Man) the title character was Autistic Savant. He was literally a genius and an idiot at the same time. Raymond’s greatest intellect…
Customer Loyalty can be Surprising
Many companies use a customer loyalty scheme whether it be miles, points or other free stuff. All are based on dollars spent and frequency of usage. None of that is big news. I am a member of plenty of these…
4 Leadership Styles: Create Higher Performance
Practicing The Platinum Rule—treating others the way they want to be treated by adapting to their behavioral style—can quickly make you a more sensitive, effective leader. Indeed, this rule can have a positive effect on every aspect of managing and…
The Bitter Consequences of Lagging
Leaders, by the definition of the word, should be out in front of their charges guiding them as to the next move to make, or the next place to go. But what happens when leaders fail to lead? What happens…
Final Chapter – One White Shirt
Many months ago in my weekly email series I wrote one entitled: “Only One White Shirt.” It was the story of Bonnie Whitten, who was my training instructor on the ticket counter, many years ago at Midway Airport in Chicago for…
Tagged with: Gratitude
Cable Companies Forced to Connect
It is a shame that New York City regulators have been forced to get involved in the repair business of cable companies. The city has drafted a contract with the cable TV providers that states: “If the technician fails to…
5 Ways to Be More Persuasive
Why are so many new ideas a tough sell? Isn’t it true, as the old saying goes, that if you invent a better mousetrap, the world will beat a path to your door? No, that’s baloney! In fact, it’s never…
Creative Leadership
It takes a creative mind to exercise leadership in the 21st century. In fact, it’s not enough for the leader to be creative. The people who are led must also be taught to be creative. If change is the norm for…
Customer Service – A One-Time Opportunity
Everywhere you turn today you hear about the importance of customer satisfaction. From the bank to the phone company to the video store, every business seems to proclaim that “The Customer Is King,” that “People Are Our Business,” that “Your…
Tagged with: The Platinum Rule
Vocabulary (and the Social Quagmire)
OK, I am only going to write about this one time, and then I am going to let it go. I start every presentation I give on social technologies with the same slide, and each time I review it, the…
Tagged with: Scott Klososky
Customer Loyalty Should be Given not Sought
“Customer loyalty is best earned by staying loyal to your customers over time even when they don’t seem loyal to you. Then they always feel connected with you.” ~ Jim Cathcart Motivation expert, Jim Cathcart, author of Relationship Selling, tells how…