Research and studies consistently prove the power of a positive customer experience. The best organizations know customer experience continues to be a prime differentiator. Research can be very revealing about the reasons for customer’s dissatisfaction, their needs and the reasons…
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Different is BETTER than Better
We grew up with a myth. The myth says: Work hard to be “better.” Better than everyone else. Better than the other students in our classroom. In your career, be better than your competition… because that’s how to be the best. I’d like to…
4 Slam-Dunk Strategies to Boost Your Confidence
This article by Carol Egan, featuring Peter Vidmar, was originally published on HuffingtonPost.com. Confidence is not something we are born with or inherit. Confidence is something we grow, we develop. When I am in my zone, when I am fully in…
7 Qualities of the Most Charming People
Dr. Tony Alessandra
Posted in Communication, Dr. Tony Alessandra, Leadership/Management, Peak Performance, Persuasion and Influence, Uncategorized
Charisma makes you likable. Do you have it? You know the guy. He’s poised. He’s confident. And when he speaks to people, it’s in a strong measured voice, a relaxed tone and his words are well-chosen. Even his classy but…
Are you making progress towards your goals?
Are you making progress towards your goals? We are almost half way through another year. Can you honestly say that it’s looking better than last year? If you compare where you are now to where you were three years ago,…
Tagged with: achieving goals, Goal setting, goals, play a bigger game, progress towards goals, Rowdy Mclean
3 Critical Questions Executives Must Ask to Elicit Feedback
Smart leaders know — and researchers agree — that they’re significantly more effective when they can solicit candid feedback. But how can you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications? Well, it can…
Bringing Up Positive and Productive Leaders
In the weeks following the Sandy Hook tragedy, the lead stories on the news had been truly heart wrenching. Sometimes I found I could not bear to read or watch another story, and other times I simply couldn’t look away. As…
Tagged with: Amy Blankson, GoodThink, positivity, Ripple's Effect, Shawn Achor, the happiness advantage
An Eye Opening Customer Tool
Linda Richardson interviews best-selling author and international speaker Dr. Tony Alessandra. This is the featured cover article in the March 17, 2015 edition of Top Sales Magazine. Dr. Tony Alessandra is a best-selling author, international speaker, and entrepreneur in the field of…
The Kiss of Death in Social Media
Sally Hogshead
Posted in Branding, Communication, Sally Hogshead, Social Technology/Social Media, Uncategorized
Okay, friends, let’s talk. Are you… boring? Like, ugh, really boring. Instant narcolepsy. I don’t mean you, personally. I mean your social media. Here’s the BAD news: In a world with a 9-second attention span, you have to either stand…
Pay Attention — Your Customer Deserves It
Lisa Ford
Posted in Customer Loyalty, Customer Service, Leadership/Management, Lisa Ford, Uncategorized
Customers deserve respect. Their time and money are valuable and their loyalty is priceless. When you pay attention, you can elevate the customer experience. Here are some recent interactions that show the power of paying attention. Check your organization and…
3 Uncommon Ways to Drive Happiness in the Workplace
Admin
Posted in Employee Engagement, Human Resources, Leadership/Management, Peak Performance, Shawn Achor, Uncategorized
This article by Mark C. Crowley featuring an interview with Shawn Achor was originally published on Fast Company. Engagement is the holy grail of workplace satisfaction. Here are three new ways to think about your employees’ happiness. By the late…
3 Ways to Stop Your Job From Ruining Your Life
Dr. Tasha Eurich
Posted in Dr. Tasha Eurich, Health & Wellness, Peak Performance, Stress Management/Life Balance, Uncategorized
He can’t be serious, Jim thought. Jim had been recruited away from a Fortune 500 firm by a fast-growing start-up, and it was his first day. The president of the company had just handed him a BlackBerry and said, “Keep…
Michelle Gielan on 24 Hour Happiness Live Stream
March 20 is the International Day of Happiness! It’s a time to reflect on how our emotional and social connections are more valuable to our happiness than any material goods we could buy. It’s also a day that the UN asks countries to…
Become a Kick Ass Sales Professional by Perfecting these Eight Traits
In talking to people all over the United States, I have found that the term “salesperson” generates many responses. I seem to hear some of them over and over. A few of the most common are: pushy, high pressure, hard…
Why Continuing Education is Vital For Every Entrepreneur
This article was originally published on Future Point of View. A college degree, such as a bachelor’s degree, is important. A degree of this kind opens a wide range of doors for any person hoping to break into an enterprise. It also…
Tagged with: continuing education, entrepreneurs, FPOV, Future Point of View, leaders, leadership, Scott Klososky, technology
Should you “Fail Faster” for Success?
A colleague asked me recently how I felt about the popular advice, “Fail Faster.” Some highly successful entrepreneurs and innovators have recommended that increasing the failure rate will accelerate the arrival of success. Not true. I agree with their underlying intent,…
5 Ways Your Personal Brand Can Go Horribly Wrong
A personal brand can boost your reputation. It can help you spread a message, build relationships, and grow your business. BUT… not always. Your personal brand can actually work against you. In fact, it can damage people’s perception of you.…
Millionaire Motivator – Rowdy McLean
The second month of 2015 is almost behind us. How are those New Year’s resolutions coming along? According to Dr. Tasha Eurich, one study shows “54 percent give up on their resolutions within six months — and only 8 percent ultimately…
Leaders: Are You a Tyrant or a Pushover?
Bankable Leaders connect with their teams as human beings and drive them to top performance. It is a rare leader who can do both naturally, without careful thought and development. In my work coaching executives, I often meet people who…
Is Your Customer Service a Game-Changer or Just Keeping You in the Game?
All companies would love to be able to say they are a game changer. Whether it is with their service, brand or innovation, few companies really can claim such a grand statement. Some of the few who come to mind…