Plot twist—it doesn’t matter! Find out how you can build your positive outlook. If you saw me on Super Soul Sunday with Oprah Winfrey, you’ll know that Oprah and I discussed the age-old question: Is the glass half-empty or half-full?…
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Thirteen Ways to Assure Customer Satisfaction
Dr. Tony Alessandra
Posted in Customer Loyalty, Customer Service, Dr. Tony Alessandra, Uncategorized
Since your customers are your career, you should let them know how special they are. There are many ways you can accomplish this. Not all may apply to you, but think creatively on how you can adapt most of these…
Broadcasting Happiness: Fueling Success through Positive Engagement
Watch this recorded webinar with Michelle Gielan, Founder, Institute for Applied Positive Research After spending years as a national CBS News anchor broadcasting to millions and receiving an advanced degree from the University of Pennsylvania in Positive Psychology, Michelle developed simple,…
Teach Yourself to See Opportunities
Contagious Optimism LIVE is a suite of uplifting and motivational talks by real people from around the world along with coauthors from the Contagious Optimism bestselling book series. These LIVE events also include powerful music and entertainment throughout the day. The…
Play a Bigger Game with Rowdy McLean
Rowdy McLean likes to live life on the edge. He challenges the average and interrupts the status quo. Playing a Bigger Game is Rowdy McLean’s life story, overcoming adversity and challenges to achieve remarkable results. Ben Fewtrell, host of ActionCOACH Business Brain Food…
How Remembering the Past Can Help You Win in 2015
What was your favorite memory of the holiday season? For me, one stood out. Last week, I attended a party thrown by an old high school friend. The party was fabulous — I spent the night catching up with high…
How to stand out by just being YOU
This post originally appeared on HowToFascinate.com. An Introvert’s Guide to Feeling More Fascinating A quick introduction from Sally Hogshead: A little over a year ago, a young woman walked into our office for a job interview. She wasn’t outgoing and bubbly. In fact,…
Leadership Behaviors Required for a Customer Focused Culture
Lisa Ford
Posted in Customer Loyalty, Customer Service, Human Resources, Leadership/Management, Lisa Ford
Culture is reflected in how people behave. It is a given if you want to change your culture, you must change behaviors. Leaders set the example as they demonstrate it’s about everyone’s behavior. Leadership has to be focused on the…
Become a Better Communicator to Build Your Business
We’ve all heard of the Golden Rule: “Do unto others as you would have them do unto you.” Author, speaker and CEO of Assessments 24×7 LLC, Dr. Tony Alessandra says, “This is a great rule, especially when it comes to values,…
Tagged with: business, coaching business, Natural Born Coaches, podcast, The Platinum Rule, Tony Alessandra
Change Your Job–by Changing Your Mindset
The brilliant Amy Wrzesniewski from Yale University researches how people perceive their jobs. She found that the way a person sees his or her occupation—as a “calling,” as opposed to a “job”—doesn’t depend on the job title or position, but…
Tagged with: employee engagement, job satisfaction, meaningful occupation, meaningful work, Shawn Achor
Less Marketing, More Customers
This article by Vaughn Rachal was originally published on Scott Klososky’s blog, Technology Story. Do you receive more than your fair share of “MARKETING” on a daily basis? Over 80% of the mail I receive both physical and the “e”…
Tagged with: customer intelligence, digital marketing, email marketing, Scott Klososky, technology story
15 Ways To Increase Sales in 2015
1. Prepare Yourself To Excel Use a checklist to prepare your attitude, appearance, customer information, company and product information and the selling environment, so you can be at your best on every call. 2. Notice What Is Working Study yourself,…
Top 8 Lessons My Clients Taught Me in 2014
It’s been an unbelievable year. I’ve worked with executives in oil and gas, hospitality, accounting, utilities, engineering, construction, retail, steel, education, manufacturing, IT, and banking (to name a few!). I’ve helped my clients become and build better leaders, develop and…
The difference between those that do & those that don’t!
What’s the difference between those that do and those that don’t? After decades of asking myself and thousands of others that same question, I have come to the conclusion that your success comes down to just one thing. Whether you’re…
How to know if your job is energizing (or just draining you)
Let’s be honest. You dread certain tasks. Really dread them. You might even wake up in the morning and experience a sinking “uuuugh” feeling when you remember it. Here’s the kicker: not only do you dislike this type of task,…
Customers Still Use the Phone
There is a lot of talk about customers and their use of social media. Data tells us customers are using it more and companies must be responsive and innovative with their use of it. However, I would like to remind…
How Employee Engagement Can Boost the Bottom Line
This article by Jared Lindzon originally appeared on The Globe and Mail. If employees are an organization’s most valuable assets, then there’s nothing more valuable than a highly engaged work force. That’s because research has proven that job satisfaction can…
Tagged with: company culture, employee engagement, human resources, MIchelle Gielan, workplace culture
Asking More Effective Sales Questions: 10 Tips
Sales is often a game of questions. Unless you ask the right questions, you won’t uncover the right needs. Unless you ask the right questions, you won’t understand the right problems to solve. But there’s an art to asking these…
Harvard Research Reveals a Fun Way to Be More Successful
This article by Eric Barker originally appeared on Barking Up the Wrong Tree. We all want to be more successful. But everything you read probably sounds like a lot of work. Isn’t there a scientifically proven method that’s a little more… fun?…
Mission: An Extraordinary Education Led by Dr. Nido Qubein
An Extraordinary Education at High Point University by Ellie Baldini was featured in US Airways Magazine, November 2014. Education of the whole person is the mantra at High Point University (HPU, highpoint.edu) in North Carolina. Founded in 1924, this private liberal arts…