“You did what?” I stammered, “I don’t think I heard you right.” My friend Florence smiled triumphantly. “Tasha, shutting off my cable was my only option. I couldn’t keep hearing about all the things that were wrong with the world.…
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3 Easy Tips to Curate a Positive Mood
Dr. Tasha Eurich
Posted in Dr. Tasha Eurich, Health & Wellness, Peak Performance, Positivity, Uncategorized
Know How the World Sees You to Communicate Effectively
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Posted in Branding, Communication, How to Fascinate, NYT Best Seller, Sally Hogshead, Uncategorized
This interview with Sally Hogshead originally appeared on The Huffington Post, by Scott Goodson. We are all hungry to know what others think of us. These days we are even more in need of feedback, though typically it’s a virtual…
Humalogy, the Perfect Blending of Humanity & Technology
This article by Tom Henricksen was originally published on MyITCoachCareer.com. “In the old days, we painstakingly copied our emails onto paper, put a stamp on them and mailed them to arrive 4 to 5 days later. We also churned…
You Have the Power… To Lead with Positivity
Use this approach to set the right tone. Imagine how happy you would be if all your interactions with others were positive and pleasant. It sounds too good to be true, but it’s actually quite easy to establish. In 2009,…
4 Roadblocks to a Customer Focused Culture
Most organizations know how to talk about creating a customer focused culture yet implementation eludes them. Many roadblocks get in the way of the good intentions. The list of roadblocks is quite long. To get started, here are a few…
Tagged with: customer experience, customer loyalty, customer service, customer-focused culture, Lisa Ford
How to Bring Out the Best in Your Management Style
If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and…
Shawn Achor on How to Be Happier at Work
This article was originally published on Forbes, by Dorie Clark. Does an overflowing inbox stress you out? You’re not alone – but according to Shawn Achor, author of Before Happiness: The 5 Hidden Keys to Achieving Success, Spreading Happiness, and Sustaining Positive…
For More Productive Meetings, Throw Out Your Conference Table
If your meetings are long, awkward and unproductive, you’re not alone in your misery. One study of 2,000 managers reported in Industry Week revealed that at least 30 percent of the time people spend in meetings is a waste of…
Tagged with: Adobe Connect, face-to-face meetings, Join.Me, meetings, productive meetings, tasha eurich, virtual meetings, WebEx
How do you captivate your entire email list?
You fascinate them. Here’s a juicy little case study for you… Over the past two decades of research on communication, I found that there are seven different ways to communicate and add value to your listener. And I’ve built my…
The Four Strategies for Customer Service Leadership
The best customer service organizations have many things in common. I believe the most important is that its leadership focuses on customer service and the customer experience. Check yourself and your leadership against these four strategies. Leaders dedicate dollars, time…
5 Tested Ways to Be Happier and More Successful at Work
*This article by Michelle McQuaid, featuring an interview with Michelle Gielan, was originally published at the Huffington Post. Like most people, I grew up believing that if I worked hard, then I’d be successful and then I’d be happy. It…
What Does Resilience Mean to You?
Resilience means knowing how to cope in spite of setbacks, or barriers, or limited resources. Resilience is a measure of how much you want something and how much you are willing, and able, to overcome obstacles to get it. It…
Tagged with: building resilience, developing resilience, improving resilience, Success, Tony Alessandra
Wake Up Happy! A Conversation with Shawn Achor
The latest scientific research proves that we have the power and ability to be happier–we just need to learn how to tap into it. Live Happy CEO, Kym Yancey hosted a FREE, 5-Day conversation series: “Wake Up Happy!” September 22nd through September…
Tagged with: business, happiness, Kym Yancey, Live Happy, MIchelle Gielan, Postive Communication, Shawn Achor, wake up happy
Give Your Brain a Break to be More Successful
The summer of 2014 is winding down. And odds are, you’re probably gearing up for something: sending your kids off to school, going to school yourself, or stepping things up at work. For most of us, fall is the time…
How to Fascinate: Interview with Sally Hogshead
Club Business International interviewed Sally Hogshead last spring to gear up for Sally’s keynote address at the International Health Racquet and Sportsclub Association’s (IHRSA) Annual Convention and Trade Show. CBI: The title of your IHRSA 2014 presentation, “How to Fascinate: From First…
High Customer and Employee Engagement Boosts Profits
Do happy employees create happy customers? Could it be so simple? I define a happy customer as one who is loyal and willing to refer you to others. Happy customers mean their problems were solved and their needs met. Statistics…
Marketing in the Digital Age
A look at four essential technology strategies The responsibilities of an organization’s leadership team are not getting any easier. As technology continues to change the business landscape for the C-suite, you must now lead your company in using that technology…
How Happiness Affects Your Success: Interview with Shawn Achor
This article written by career success coach, Kathy Caprino originally appeared on LinkedIn. One of the things I love most about my work is that my fascinating, knowledgeable clients teach me things I’m excited to learn. A while ago, a…
How to Instantly Read People
Solve the people puzzle by discovering 4 distinguishable traits. The ability to read people is by far one of your most valuable skills in business. The people you interact with each day send you signals, and if you learn what…
Tagged with: communication skils, Dr. Tony Alessandra, human behavior, personality types, reading people
Why Our Addiction to Work is Hurting Our Careers
Dr. Tasha Eurich
Posted in Dr. Tasha Eurich, Health & Wellness, Peak Performance, Stress Management/Life Balance
Kmart’s recent announcement to open its doors at 6am on Thanksgiving Day sent shock waves throughout the nation. Though bargain-seekers were thrilled, many are questioning the retail chain’s decision. In recent years, such “Thanksgiving Creep” has inspired multiple protests from…