Howard Putnam, the former CEO of Southwest Airlines and Braniff International discusses ethics in business: “Turbulence is inevitable and misery is optional” in business and in your personal life. Some turbulent situations can be very painful when you stick to your ethics…
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Find Your Leverage Now! Sales Strategies
Everyone I’ve spoken with recently is doing something to adapt to the fluctuating economy. Some are cutting hours, some eliminating promotional expenses, some laying off or not hiring workers, and some are actually increasing their sales. Yes, I said “increasing…
Confidence
Having confidence means you believe in yourself and that you trust your own judgment and resourcefulness. In his many books on self-esteem, Dr. Nathaniel Branden defines self-esteem as the sum of self-confidence and self-respect. For him, self-confidence is knowing that…
Tagged with: Success
Focus on True Customer Service in a Challenging Economy
Tough times require a renewed focus on customer service. You will not survive without loyal customers. It may be tempting to lower your price or fees to get a customer but you most likely will attract a customer who is…
Tagged with: Economy
11 Powerful Ways to Expand Your Life This Year
1. Define your future. Describe the life you’d like to live. The future you see defines the person you’ll need to be. Identify the traits and qualities you’d like to acquire. Think bigger than yourself. An acorn that only thinks…
Should Sales People Tweet? – Podcast with Scott Klososky
Social networking has become part of our lives and more recently Twitter has vaulted to the top of the list of what’s hot in technology today. Twitter is in the news; in fact many TV and radio personalities are using…
Tagged with: Scott Klososky
The Pain of Change – Video of Nido Qubein
Nido Qubein came to the United States as a teenager with no knowledge of English, no contacts and only $50 in his pocket. Today he is a prominent business leader and President of High Point University, as well as a…
Corporate Social Media Policy
I cannot stop myself from writing this specific message for you to because I am becoming frustrated that organizations are moving so slowly on this subject. I have been asked to speak to quite a few audiences lately about social…
Tagged with: Scott Klososky
Times are Tough but not here, not now, not for us
Times are tough, but not here! Iran has tough times. Iraq and Afghanistan have had tough times. People who have to walk through land mines to get to their destinations are having tough times. Many parts of Africa…
Inspiring Greatness in Yourself and Others
Motivation vs. Inspiration Everyone needs a bit of inspiration now and then. It seems with the challenges many of us are facing in today’s turbulent times, feeling inspired takes more energy than it ever has. What is the difference between…
Customer Service Basics are Timeless
Today’s buzz words in the world of customer service are “customer engagement” and “customer centric”. The concepts are very valid and important to create a relationship with the customer. But as I read the articles I can’t help but think…
Tagged with: loyalty
Why Customer Service is Not Enough
What was your latest customer service slogan? “The customer is always right”, “The customer comes first”, or how about this one – “The Year of the Customer”. I spoke recently at an event and that was the theme of the…
The Stairs of Customer Loyalty & Creating Apostles
Many companies follow the same formulas for bringing them closer to what they think their customers really want. Concepts like “customer focus” and “customer satisfaction” are warmly embraced. Today, who isn’t focusing on satisfying customers? However, in today’s ultra-competitive marketplace,…
Tagged with: loyalty
Customer Loyalty: Attitudes vs. Platitudes
Customer Loyalty is a coveted objective for most businesses. Books, metrics, methods, and entire industries have been dedicated to this Holy Grail on which, by some reports, U.S. companies collectively invest over $1.2 billion annually. Many organizations employ elaborate Customer…
Tagged with: Jim Cathcart
The Technology Integration of Man
I have delineated ten phases in “the technology integration of man” – four before this moment, and six to come. Step back and think about the time we live in now as being in the middle of a 100 year…
Leaders: Born or Made?
Leadership comes from training, development and experience. Correct? If not, then you must be born with those necessary ingredients. Correct? Frankly, I don’t think it is one or the other. It is a combination of both. I spoke at an…
Making Tough Times Work for You, the Old Fashioned Way
A bus ride to town cost a nickel. Two hamburgers and a Coke at George Nichols Coney Island cost a quarter, if you had one. A new Chevrolet was about $600. A first class letter was 3 cents and you…
I Believe in Our America
It’s hard to be anywhere these days without hearing the anguished voice of uncertainty in people all around us. Everyone, it seems, is talking about the bad economy and the financial markets. Everybody, it appears, is worried at some level.…
Where There’s a Will, There’s a Way!
What do you do when your best isn’t good enough? When achieving excellence seems like an unachievable pipe dream? You must seek to develop a force from within that transcends any challenge in your path. That immovable force is WILLPOWER.…
Entrepreneurs Get Advice from the Experts – Video Interview of Scott Klososky
Scott Klososky is interviewed about the challenges and rewards of being an entrepeneur. Once you have a great idea, how do you pursue it, when should you think about funding, and what does it take for someone to become a successful…