We get so engrossed in our profession and work, that we don’t take time to “think.” As a leader that is one of our most important responsibilities, some quiet time to reflect, ponder the future and clear out the mind…
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3 Ways to Bring out the Genius in Others
There’s one thing that all geniuses have in common, and it’s something critically important too. Despite the myth of the isolated loner writing a great novel in his log cabin, geniuses are almost never solitary individuals. On the contrary, they’re…
Achieving Happiness Despite Everyday Challenges
Learning that you or a loved one has a chronic illness is news you never want to hear. The knowledge of such information is often accompanied by feelings of fear, anger, and depression, which can cause debilitating, unnecessary stress. By…
Tagged with: Gratitude, positive psychology, positivity, Shawn Achor, shawn achor ted talk, the happiness advantage
The First 9 Seconds – by Sally Hogshead
We live in an always-buzzing world, pulled in all directions-by shiny objects, constant chatter, loud images, and text alerts. Your brain travels through the world like a tourist walking through Times Square for the first time: overwhelmed overstimulated moving toward…
3 Strategies to Enhance your Customer Experience
Customer experience is a tough concept to define. It is designed and delivered by the company yet defined by the customer. According to research and customer conversations, the experience can be the reason for defection or loyalty. You must make…
Technology Driven Chaos
At every level, technology is now a game changing tool – and a great weapon of destruction. I suspect there has been little in the history of humanity that has more ability to change our lives, careers and fortunes save…
Tagged with: Scott Klososky
5 Questions to Ensure Happy Customers
Dr. Nido Qubein
Posted in Customer Loyalty, Customer Service, Dr. Nido Qubein, Nido Qubein, Uncategorized
Having a flock of happy customers is like having your own advertising agency. A major study by a commission of business experts found that the typical happy client will tell three friends or business associates about you. Word-of-mouth advertising through…
Top Ten Presentation Tips from a Pro
Jim Cathcart is an award-winning speaker who has been honored with the Golden Gavel award, the Cavett award, and he’s an inductee into the Speaker Hall of Fame. But much of his recent work consists of coaching other speakers and…
What are YOU Aiming For?
There’s an old saying: “Most people aim at nothing in life . . . and hit it with amazing accuracy.” It’s a sad commentary about people, but it’s true. It is the striving for and the attainment of goals that…
Lisa Ford’s 12 Fundamentals of Exceptional Customer Service
Customer service is mostly average, mediocre or worse. I find it amazing that the delivery of high quality customer service is so uncommon even with all the talk and focus on the topic. When speaking to groups of CEOs recently,…
Peter Vidmar Interview: Risk, Originality, Virtuosity (ROV)
Since leading the 1984 US Men’s Gymnastics Team to its first-ever Olympic Gold Medal, Peter Vidmar has been helping people throughout the country realize their own potential. In this interview with business partner, Brian Lord of Premiere Speakers, Peter discusses…
IQ, EQ and Now VQ-Vision Intelligence
Leaders by their very nature are under pressure to have advanced intellectual and emotional intelligence. In today’s economy, they better add one more – VQ, The Vision Quotient. The pace of change is speeding up. Each and everyday, the competition…
6 Steps to Accomplishing a Big, Hairy, Audacious Goal
“Put your head down and get to work!” Wow. That’s not something we really want to hear from anyone. But that’s what I shouted at myself, while riding 5 miles per hour, up a hill, into a 30 mile per…
Howard Putnam: What Makes Southwest Airlines Different?
Howard Putnam, former CEO of Southwest Airlines recently did an interview with Vice President of Premiere Speakers, Brian Lord. In the interview, Howard shares stories about growing up on an Iowa farm, learning how to fly at the age of 12,…
Speakers: Leverage Your Book and Platform: Part 3
The following is a guest blog article by Peter Winick. Peter is an entrepreneurial-minded leader who leverages the power of internal and external relationships to accelerate growth within emerging and high-potential companies and individuals that have powerful intellectual property. In…
10 Ways to Lead your Team to Peak Performance
It’s probably true that most people who work with us will never care as deeply as we do about building our business and serving our clients. If they did, they’d probably be working for themselves. Yet there’s a great deal we…
Build Customer Loyalty with Transparency
I am still amazed at how a customer has to complain before they qualify for the “better deal”. For example, I have been a customer with the natural gas utility company for over 25 years. Our payment history shows timely…
Speakers – Leverage Your Book & Platform: Part 2
The following is a guest blog article by Peter Winick. Peter is an entrepreneurial-minded leader who leverages the power of internal and external relationships to accelerate growth within emerging and high-potential companies and individuals that have powerful intellectual property.…
Why Positivity Gets a Bad Name
After giving a lecture at a large tech company, I got into a cab bound for the airport along with one of the attendees. As I searched for my seatbelt in the bottomless crevice of the back seat, I noticed…
Grow Your Franchise: An Unconventional Approach
When I was challenged by my good friend Dave to prove that the questions I pose for audiences in my speeches work, I never had any idea where it would lead me, but that’s exactly the point. We often think we’re…