Culture is reflected in how people behave. It is a given if you want to change your culture, you must change behaviors. Leaders set the example as they demonstrate it’s about everyone’s behavior. Leadership has to be focused on the…
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Category: Leadership/Management
Leadership Behaviors Required for a Customer Focused Culture
Lisa Ford
Posted in Customer Loyalty, Customer Service, Human Resources, Leadership/Management, Lisa Ford
Top 8 Lessons My Clients Taught Me in 2014
It’s been an unbelievable year. I’ve worked with executives in oil and gas, hospitality, accounting, utilities, engineering, construction, retail, steel, education, manufacturing, IT, and banking (to name a few!). I’ve helped my clients become and build better leaders, develop and…
Mission: An Extraordinary Education Led by Dr. Nido Qubein
An Extraordinary Education at High Point University by Ellie Baldini was featured in US Airways Magazine, November 2014. Education of the whole person is the mantra at High Point University (HPU, highpoint.edu) in North Carolina. Founded in 1924, this private liberal arts…
Humalogy, the Perfect Blending of Humanity & Technology
This article by Tom Henricksen was originally published on MyITCoachCareer.com. “In the old days, we painstakingly copied our emails onto paper, put a stamp on them and mailed them to arrive 4 to 5 days later. We also churned…
You Have the Power… To Lead with Positivity
Use this approach to set the right tone. Imagine how happy you would be if all your interactions with others were positive and pleasant. It sounds too good to be true, but it’s actually quite easy to establish. In 2009,…
How to Bring Out the Best in Your Management Style
If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and…
The Four Strategies for Customer Service Leadership
The best customer service organizations have many things in common. I believe the most important is that its leadership focuses on customer service and the customer experience. Check yourself and your leadership against these four strategies. Leaders dedicate dollars, time…
Marketing in the Digital Age
A look at four essential technology strategies The responsibilities of an organization’s leadership team are not getting any easier. As technology continues to change the business landscape for the C-suite, you must now lead your company in using that technology…
TEDxMileHigh: Be Awesome at Anything – Dr. Tasha Eurich
Is leadership something we’re born with, or can we learn to be better leaders? In this thought-provoking talk at TEDxMileHigh Emergence 2014, Dr. Tasha Eurich shares three key steps to be not just awesome at leadership, but anything else you…
Is your personality helping or hurting your business?
Sally Hogshead
Posted in Communication, Leadership/Management, Persuasion and Influence, Sally Hogshead
As an entrepreneur, you’re often the face of your company, and your ability to capture attention, to fascinate others—clients, employees, strategic partners, influencers—can make or break a business. Every time you communicate, you’re doing one of two things: 1. You’re…
Tagged with: entrepreneurs, Fascinate, How the World Sees You, personality assessment, Sally Hogshead
How a Warehouse Leader Used Technology as a Solution
As Jim Kimble often says, no one cares about moving thousands of brown boxes a day – right up until they don’t get out the door on time, then everyone cares! Jim is the COO at Jasco Products and he…
Optimists and Pessimists
My car’s factory radio/CD player got stuck one day and I took it to the dealer to extract the CD. He told me, without even looking at the mechanism, “You’ll have to replace the unit or stop using the CD…
Dead Leaders Walking
At some level, I am tired of talking about leadership, and am sure many leaders are sick of reading about it. This is an extremely over-talked about subject. I retired from doing speeches about leadership in general some years ago…
Meaningful Work: Not Just for Millennials
Dr. Tasha Eurich
Posted in Dr. Tasha Eurich, Generational Differences, Leadership/Management, Stress Management/Life Balance
Americans spend at least half of our waking hours at work. Given the role work plays in our lives, most people strive for a sense of purpose and meaning in what we do. What precisely constitutes meaning can be different…
If You Were a Horrible Boss, Would You Even Know It?
“Is your boss a slave-driving psycho?” This is what a poster for the 2011 movie Horrible Bosses asks. As the movie’s box-office popularity attests, most of us have worked for a horrible boss at some point. In a brilliant piece on the…
Executive Digital Denial – from Scott Klososky’s Technology Story
Scott Klososky
Posted in Leadership/Management, Scott Klososky, Social Technology/Social Media, Technology, Uncategorized
The following article is a guest post from Vaughn Rachal of Future Point of View. It originally appeared on Scott Klososky’s blog Technology Story. There’s no denying that technology is perpetually accelerating in both performance and function! The changes we’ve…
What We Believe About Others Comes True
I’ve said it once and I’ll say it again: I’m a leadership geek. I try to use my geek powers for good and not for evil. So this week, I want to talk about how the best-or bankable-leaders get the…
What if Feedback Could be “No Fear?”
Because most of us dread being called out for mistakes or weaknesses, leaders who hope to give honest feedback run the risk of angering employees and decreasing their productivity if it isn’t delivered correctly. This explains research findings revealing a…
Why Achieving a Great Reputation Requires High Standards
When you drive up to Disneyland the message is clear: “The Happiest Place On Earth.” That not only announces their intention, it also defines their performance standards. If what you are doing as a Disney employee (correction: “Cast Member”) doesn’t…
Interview with Scott Klososky: The Changing Face of Leadership
Scott Klososky
Posted in Human Resources, Leadership/Management, Scott Klososky, Technology, Uncategorized
Scott Klososky shares his thoughts with the American Staffing Association on how the staffing industry can use technology to hone its competitive advantage and position itself for future success – a preview of his highly anticipated keynote presentation at…