This article by Jared Lindzon originally appeared on The Globe and Mail. If employees are an organization’s most valuable assets, then there’s nothing more valuable than a highly engaged work force. That’s because research has proven that job satisfaction can…
Sales is often a game of questions. Unless you ask the right questions, you won’t uncover the right needs. Unless you ask the right questions, you won’t understand the right problems to solve. But there’s an art to asking these…
This article by Eric Barker originally appeared on Barking Up the Wrong Tree. We all want to be more successful. But everything you read probably sounds like a lot of work. Isn’t there a scientifically proven method that’s a little more… fun?…
An Extraordinary Education at High Point University by Ellie Baldini was featured in US Airways Magazine, November 2014. Education of the whole person is the mantra at High Point University (HPU, highpoint.edu) in North Carolina. Founded in 1924, this private liberal arts…
Dr. Tasha Eurich
Posted in Dr. Tasha Eurich, Health & Wellness, Peak Performance, Positivity, Uncategorized
“You did what?” I stammered, “I don’t think I heard you right.” My friend Florence smiled triumphantly. “Tasha, shutting off my cable was my only option. I couldn’t keep hearing about all the things that were wrong with the world.…
Admin
Posted in Branding, Communication, How to Fascinate, NYT Best Seller, Sally Hogshead, Uncategorized
This interview with Sally Hogshead originally appeared on The Huffington Post, by Scott Goodson. We are all hungry to know what others think of us. These days we are even more in need of feedback, though typically it’s a virtual…
This article by Tom Henricksen was originally published on MyITCoachCareer.com. “In the old days, we painstakingly copied our emails onto paper, put a stamp on them and mailed them to arrive 4 to 5 days later. We also churned…
Use this approach to set the right tone. Imagine how happy you would be if all your interactions with others were positive and pleasant. It sounds too good to be true, but it’s actually quite easy to establish. In 2009,…
Most organizations know how to talk about creating a customer focused culture yet implementation eludes them. Many roadblocks get in the way of the good intentions. The list of roadblocks is quite long. To get started, here are a few…
If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and…
This article was originally published on Forbes, by Dorie Clark. Does an overflowing inbox stress you out? You’re not alone – but according to Shawn Achor, author of Before Happiness: The 5 Hidden Keys to Achieving Success, Spreading Happiness, and Sustaining Positive…
If your meetings are long, awkward and unproductive, you’re not alone in your misery. One study of 2,000 managers reported in Industry Week revealed that at least 30 percent of the time people spend in meetings is a waste of…
You fascinate them. Here’s a juicy little case study for you… Over the past two decades of research on communication, I found that there are seven different ways to communicate and add value to your listener. And I’ve built my…
The best customer service organizations have many things in common. I believe the most important is that its leadership focuses on customer service and the customer experience. Check yourself and your leadership against these four strategies. Leaders dedicate dollars, time…
*This article by Michelle McQuaid, featuring an interview with Michelle Gielan, was originally published at the Huffington Post. Like most people, I grew up believing that if I worked hard, then I’d be successful and then I’d be happy. It…
Resilience means knowing how to cope in spite of setbacks, or barriers, or limited resources. Resilience is a measure of how much you want something and how much you are willing, and able, to overcome obstacles to get it. It…
The latest scientific research proves that we have the power and ability to be happier–we just need to learn how to tap into it. Live Happy CEO, Kym Yancey hosted a FREE, 5-Day conversation series: “Wake Up Happy!” September 22nd through September…
You’ve probably experienced that tense moment when conflict arises… when furious glances dart across the conference table, or screaming matches erupt in the hallway. (Awkward!) Yet, conflict can be a healthy part of team communication. Conflict can spark creativity. It…
Have you ever thought about what you could do, if you really decided to? I’m not merely talking about what your skills, education and talents are capable of. I’m talking about what is really possible for you. There is a…
“Is your boss a slave-driving psycho?” This is what a poster for the 2011 movie Horrible Bosses asks. As the movie’s box-office popularity attests, most of us have worked for a horrible boss at some point. In a brilliant piece on the…
