“When the time to perform arrives, the time to prepare has passed.” Fellow SpeakersOffice speaker and Olympic Pommel Horse Gold Medalist with a perfect 10 in 1984, Peter Vidmar, used that line a few years ago. I asked for his…
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Customer Loyalty Gets Personal
Lisa Ford
Posted in Customer Loyalty, Customer Service, Leadership/Management, Lisa Ford, Uncategorized
Customers want real and personalized experiences. The best companies are delivering value with individualized and meaningful messages to their customers. The key is the message must be appropriate, relevant and of value. Customers want to be loyal. It is much…
How to Build Effective Teams Based on Personality Type
Dr. Tony Alessandra
Posted in Dr. Tony Alessandra, Leadership/Management, Peak Performance, Teamwork, Uncategorized
This article was originally published on HubSpot. “Round up the usual suspects,” the gendarme ordered in the famous line from the movie Casablanca. And frequently, that is how executives think when they create teams, committees, or task forces. The boss…
Simple Ways to Play a Bigger Game
Admin
Posted in Inspiration, Leadership/Management, Motivation, Peak Performance, Rowdy McLean, Uncategorized
Rowdy McLean absolutely loves the game of business and the game of life! The author of Play a Bigger Game, Rowdy has a no nonsense approach to motivation, leadership and business in a way that people “get.” In this podcast interview on Small Business-Big…
The Meaning of Servant Leadership
This article written by Paul Lessard was published in The High Point Enterprise: Neighbors Leadership comes in many shapes and sizes. Whether you are talking about community, government, military or academia, nothing is accomplished without people of vision, energy and…
Tagged with: high point university, Mariana Qubein, Nido Qubein, servant leaders, servant leadership
How to Replace Your Bad Habits with Good Ones
We often think that if we had more choices, it would be easier to change our lives. In fact, we do have plenty of choices, but we don’t change. What we really need in our lives to make a positive…
Putnam Discusses Creating a Culture of Innovation
“Turbulence is inevitable, but misery is optional,” author and former Southwest Airlines CEO Howard Putnam told 2000 attendees at the 2015 NACHA Payments System Awards Luncheon in New Orleans, sponsored by TD Bank, America’s Most Convenient Bank®, Tuesday, April 21, at…
Tagged with: CEO of Southwest Airlines, company culture, howard putnam, innovation, leadership, NACHA Payments 2015
Broadcasting Happiness with Michelle Gielan on Live Happy
March 20 was the International Day of Happiness – a time to reflect on how our emotional and social connections are more valuable to our happiness than any material goods we could buy. Live Happy produced a 24 hour live stream of interviews on the International Day of…
Onward with Faithful Courage – HPU Commencement
High Point University’s Class of 2015 celebrated commencement weekend with broadcast legend Tom Brokaw – named one of the nation’s top commencement speakers by the Huffington Post. More than 10,000 family and friends attended HPU Commencement Weekend, while thousands more watched…
Mobilegeddon is Here! Are You Still Not Ready?
This article by Corey White was first published on Scott Klososky’s blog, Technology Story. Have you ever suffered through the frustration of trying to navigate a poorly-designed website on a smartphone: pinching pages, clicking on the wrong links, trying to read…
Take the Customer Experience Data Challenge
Research and studies consistently prove the power of a positive customer experience. The best organizations know customer experience continues to be a prime differentiator. Research can be very revealing about the reasons for customer’s dissatisfaction, their needs and the reasons…
Different is BETTER than Better
We grew up with a myth. The myth says: Work hard to be “better.” Better than everyone else. Better than the other students in our classroom. In your career, be better than your competition… because that’s how to be the best. I’d like to…
4 Slam-Dunk Strategies to Boost Your Confidence
This article by Carol Egan, featuring Peter Vidmar, was originally published on HuffingtonPost.com. Confidence is not something we are born with or inherit. Confidence is something we grow, we develop. When I am in my zone, when I am fully in…
7 Qualities of the Most Charming People
Dr. Tony Alessandra
Posted in Communication, Dr. Tony Alessandra, Leadership/Management, Peak Performance, Persuasion and Influence, Uncategorized
Charisma makes you likable. Do you have it? You know the guy. He’s poised. He’s confident. And when he speaks to people, it’s in a strong measured voice, a relaxed tone and his words are well-chosen. Even his classy but…
Are you making progress towards your goals?
Are you making progress towards your goals? We are almost half way through another year. Can you honestly say that it’s looking better than last year? If you compare where you are now to where you were three years ago,…
Tagged with: achieving goals, Goal setting, goals, play a bigger game, progress towards goals, Rowdy Mclean
3 Critical Questions Executives Must Ask to Elicit Feedback
Smart leaders know — and researchers agree — that they’re significantly more effective when they can solicit candid feedback. But how can you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications? Well, it can…
Bringing Up Positive and Productive Leaders
In the weeks following the Sandy Hook tragedy, the lead stories on the news had been truly heart wrenching. Sometimes I found I could not bear to read or watch another story, and other times I simply couldn’t look away. As…
Tagged with: Amy Blankson, GoodThink, positivity, Ripple's Effect, Shawn Achor, the happiness advantage
An Eye Opening Customer Tool
Linda Richardson interviews best-selling author and international speaker Dr. Tony Alessandra. This is the featured cover article in the March 17, 2015 edition of Top Sales Magazine. Dr. Tony Alessandra is a best-selling author, international speaker, and entrepreneur in the field of…
The Kiss of Death in Social Media
Sally Hogshead
Posted in Branding, Communication, Sally Hogshead, Social Technology/Social Media, Uncategorized
Okay, friends, let’s talk. Are you… boring? Like, ugh, really boring. Instant narcolepsy. I don’t mean you, personally. I mean your social media. Here’s the BAD news: In a world with a 9-second attention span, you have to either stand…
Pay Attention — Your Customer Deserves It
Lisa Ford
Posted in Customer Loyalty, Customer Service, Leadership/Management, Lisa Ford, Uncategorized
Customers deserve respect. Their time and money are valuable and their loyalty is priceless. When you pay attention, you can elevate the customer experience. Here are some recent interactions that show the power of paying attention. Check your organization and…