If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and…
(760) 603-8110
Category: Uncategorized
How to Bring Out the Best of Your Management Style
Dr. Tony Alessandra
Posted in Communication, Dr. Tony Alessandra, Leadership/Management, Peak Performance, Uncategorized
7 Ways to Add Value in Your Next Meeting
Sally Hogshead
Posted in Communication, How to Fascinate, Peak Performance, Sally Hogshead, Uncategorized
Imagine this. You’re in a BIG meeting at work. You speak up to make a point. You clear your voice, and all eyes turn to you. Suddenly you realize… …everyone is fascinated. They’re listening to you, impressed by you, and…
Why Leaders Must Broadcast Happiness
Admin
Posted in Communication, Leadership/Management, Michelle Gielan, Peak Performance, Uncategorized
Why Leaders Must Broadcast Happiness by Dr. Michael Wood was first published on FOXBusiness. As our work and personal lives continue to blend together so too has our understanding of happiness. Creating a happier life isn’t just about reading self-help books…
Tagged with: broadcasting happiness, business success, managing teams, MIchelle Gielan, positive mindset
4 Ways to Deliver Consistency to Your Customers
Customers want a consistent service experience. It seems like that would be easy to deliver yet it is not the norm. Since it is not the norm, consistency becomes a differentiator. Check how well you deliver consistency with these strategies.…
Don’t Let Fear Stop You!
Rowdy McLean
Posted in Leadership/Management, Motivation, Peak Performance, Rowdy McLean, Uncategorized
I get to work with a lot of executive management groups across the globe; helping them develop strategies to play a bigger game, achieve more, be more, do more and have more. I find the dynamics and interactions of these…
Add More Positivity to Your Day: 3 Simple Tips
Michelle Gielan, national CBS News anchor turned positive psychology researcher, is the bestselling author of Broadcasting Happiness: The Science of Igniting and Sustaining Positive Change. Based on new research from the field of positive psychology, she shares case studies of real…
Why You Should Listen to Your Gut for Business Success
Recently, a smart, savvy executive approached me for some advice. She’d started a new job and was struggling with one of her inherited employees. The employee had worked for the company for ages, and the only thing worse than his…
Tagged with: business success, decision making, gut instincts, intuition, listen to your gut, tasha eurich
Is happiness the secret of success?
Scientifically, can happiness be an advantage? Some people think if you are happy, you are blind to reality. But when we research it, happiness actually raises every single business and educational outcome for the brain. How did we miss this?…
How to Tailor Customer Service Based on Personality Type
Dr. Tony Alessandra
Posted in Communication, Customer Loyalty, Customer Service, Dr. Tony Alessandra, Uncategorized
Everywhere you turn, you hear about the importance of customer satisfaction. From the bank to the phone company to the video store, every business seems to proclaim “The Customer Is King,” that “People Are Our Business,” and that “Your Satisfaction…
6 Easy Ways to Create a More Positive Workplace
Admin
Posted in Attitude, Communication, Michelle Gielan, Peak Performance, Positivity, Uncategorized
This article by Locke Hughes was originally published on Greatist. Ask us how we’re doing at the end of a long, stressful workday, and chances are you’ll hear, “I’ve been better” or some equally snippy response. Although it may be unintentional,…
How To Pick a Technology Vendor: Top 6 Questions to Ask
This article by Mike Pierce was originally published on the blog for Future Point of View, Scott Klososky’s consulting firm. Choosing the right technology vendor partner has become a critical skill for business leaders to master. When companies decide to…
Create a Customer Experience that Builds Loyalty
Lisa Ford
Posted in Customer Loyalty, Customer Service, Leadership/Management, Lisa Ford, Uncategorized
In the best of all worlds, happy customers mean loyal customers. Loyal customers talk, create buzz and can be an advocate that leads to more customers. Customers want an exceptional experience and will quickly switch to another company to get…
The Advantage of Fascination: Interview with Sally Hogshead
Admin
Posted in Branding, Communication, How to Fascinate, Peak Performance, Sally Hogshead, Uncategorized
This interview with Sally Hogshead was first published on storyboardmagazine.com. World-class branding expert and best-selling author Sally Hogshead believes the greatest value you can add is to become more of yourself. She identified seven forms of communication, detailed in her book,…
The First Rule of Business
Rowdy McLean
Posted in Customer Loyalty, Customer Service, Leadership/Management, Peak Performance, Rowdy McLean, Uncategorized
I read so many articles and hear so many conversations, presentations and podcasts about the next big thing! How we need to be early adopters of the next trend or technology. How our customers want or demand that we have…
How to Speak Well…and Listen Better
Dr. Nido Qubein
Posted in Communication, Connecting, Dr. Nido Qubein, Nido Qubein, Persuasion and Influence, Uncategorized
10 ways to be better at both sides of the conversation There are two sides to every conversation, and both are essential to the art of communication. So, how are your conversation skills? Think about it: Are you a smooth…
Success Tips From CEOs for Everyone Dreaming of Getting to the Top
It’s graduation season, and this year, U.S. colleges and universities will propel 1.8 million young people into the working world. While not all aspire to land in the C-suite, some have their sights set on the top job, either by founding a company or…
Don’t Be an Empty Suit
If you’re all talk and no action, the competition will destroy you. Here’s why honoring your commitments is vital. What is your “follow-up reputation” in business? Are you always prompt, or habitually late? If the latter, you’ll never come out…
Tagged with: Dr. Tony Alessandra, Follow-up skills, sales follow-up, sales success, The Platinum Rule
The Selfish Reason You Should Be Extremely Generous
A few weeks ago, I was passing through Phoenix airport. I’d just picked up lunch and was looking for a place to eat it. I stumbled upon a huge seating area attached to a fast food restaurant. With the exception of…
7 Ways to Become Influential in Business & Fuel More Success & Happiness
This Broadcasting Happiness interview with Michelle Gielan by Kathy Caprino was originally published on Forbes. When I was in my corporate life years ago, I could see very clearly how bad news and rampant negativity could crush an organization and…
The Magic Kingdom and the Internet of Things
This article by Corey White was first published on Scott Klososky’s blog, Technology Story. Disney is using technology to make The Magic Kingdom a little more magical, and this provides a glimpse into the possibilities of the Internet of Things…
Tagged with: customer experience, Disney MagicBand, internet of things, IoT, Scott Klososky, The Magic Kingdom